The limited warranty will cover any defect in construction and/or materials deemed to be a result of the product production. All warranty claims must be submitted to the Focus SUP Hawaii dealer where the original purchase was made.
TO SUCCESSFULLY SUBMIT YOUR ORDER YOU WILL NEED:
FOCUS SUP HAWAII LIMITED WARRANTY WILL NOT APPLY IF:
Once the submission has been successfully completed, we will review and contact your dealer or yourself for any additional information and conclusions regarding the claim.
We appreciate your business and support of the Focus SUP Hawaii brand and hope to resolve your claim fast and get you back on the water!
If you are unsatisfied with your purchase, you may return it to Focus SUP Hawaii within 30 days for a refund.
The product must be in new condition, never used, and in its original shipping box.
The cost of the original shipping charge will be deducted from your final refund amount, and customers must pay return shipping charges in full.
A 15% re-stocking fee applies on all returns. Before accepting your return, customers must get prior RMA. No returns will be accepted without RMA.
Please contact our office for returns at (818) 765-4511.
Download Your warranty Form